Nordstrom Fashion Place, Administrator, Tailor & Embroiderer: July 2018 – present; Murray, UT

• Directs embroidery operations that bring in $10,000 extra annual income to the tailor shop.
• Digitizes logos, images and texts, resulting in increased customer return rate and being the consultant for the southwest Nordstrom region.
• Meet with customers to determine what alterations are needed for the perfect fit.
• Perform alterations including measuring, cutting, sewing and press garments by customer’s deadline.
• Review incoming and outgoing garments for quality and accurate alterations and information, reducing errors and increasing customer satisfaction.

  Floor & Decor, Tile Sales: Jan. 2018 – July 2018; Draper, UT

• Engage customers to understand their project and provide accurate quality tile and correct amount of tile.
• Organize to make merchandise as presentable as possible, leading to increased accessibility for customers.
• Keep up to date on price and merchandise change to reduce errors and better customer satisfaction.

 IKEA Draper, Lighting Merchandising and Sales: June 2014 – Jan. 2018; Draper, UT

• Planned and coordinated merchandise layout, leading to being the top selling store for the lighting department.
• Analyzed sales reports to track forecast and KPIs on hundreds of different new and discontinued items.
• Maintained sales floor to keep organized as well as updating pricing and signage to educate customers.
• Answered customer questions regarding lighting merchandise, proper use and pricing and was considered IKEA’s lighting expert.

Castle of Chaos, Assistant Director: Sept. 2012 - Nov. 2016; Midvale, UT

• Developed a process to track attendance records for 120 actor’s incentives and pay that would increase payment accuracy and save the company money.
• Created descriptions of roles to help actors understand their performance and heighten the quality and scare factor of the haunted house.
• Trained actors in performance and safe hands-on experience to ensure the safety of customers and actors while maintaining award winning performances.
• Oversaw any gaps in flow and filled in for any of the 50 roles needed to keep the attraction running smoothly without drops in customer interaction.